EXPLORE nature Go camping on Lake Ohrid UNESCO natural and cultural heritage site GO OUTDOORS Go camping on Lake Ohrid UNESCO natural and cultural heritage site

Camping SCOUT Online Booking System

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INSTRUCTIONS  – HOW TO BOOK YOUR STAY

Step 1: Choose the Check inn and Check out dates, and select the number of visitors

Step 2: Choose the type of accommodation, and press BOOK

Step 3: Chose the additional services that you would use (if you have a discount code – enter it here)

Step 4: Fill in the form

Step 5: Read and accept the term and conditions.

Step 6: Click the Book now, and submit the reservation.

Step 7: Check your email (don’t forget to check your spam folder) for confirmation and payment instructions.

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Dear guests,

Before booking a room, please have in mind that we have four different types of rooms

  • Rooms with a double bed
  • Rooms with two single beds
  • Rooms with three beds (double bed + one single bed)
  • Rooms with four beds (double bed + two bunkbeds)

In addition please have in mind that only Rooms No. 1, 2 and 9 are pet friendly.

Before booking, please read carefully the Camp policies by clicking here.  

Our booking system presents the real time situation with available places, if you are interested for specific type of accommodation and on specific dates which are not available, please use the contact form so that our staff can insert your name in the waiting list and keep you informed if the status is changed.



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Dear guests,

Before booking a tree house, please note that we have  two types of tree houses:

  • Tree houses with a double bed
  • Tree houses with two single beds

In addition please note that only the tree houses No. 5 and 6 are pet friendly.

Before booking, please read carefully the Camp policies by clicking here.  

Our booking system presents the real time situation with available places, if you are interested for specific type of accommodation and on specific dates which are not available, please use the contact form so that our staff can insert your name in the waiting list and keep you informed if the status is changed.



Calendar is loading...
- Available
 
- Booked
 
- Pending
 
- Partially booked

 Car Parking Van Parking Motorcycle Parking Pet










 

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Dear guests,

Our camps owns a variety of different types of tents of the brand McKinley models: Family20.6, Alpha4, Ventura, Vega 40SW.  All our tents are equipped with a sleeping mattress, pillows and bed sheets, so that you have a perfect camping feeling and comfort. It is also possible to bring your own sleeping mats and sleeping begs.

in general we divide the tents in two groups:

  • small tents – up to three people – usually in one sleeping area in the tent.
  • large tents – four and more people – usually two different seeping areas and a common part.

All our tents are placed under a deep shadows of our camp site so that you can have a cool, perfect and relaxed camping.

 

Before booking, please read carefully the Camp policies by clicking here.  

Our booking system presents the real time situation with available places, if you are interested for specific type of accommodation and on specific dates which are not available, please use the contact form so that our staff can insert your name in the waiting list and keep you informed if the status is changed.



Calendar is loading...
- Available
 
- Booked
 
- Pending
 
- Partially booked

 Car Parking Van Parking Motorcycle Parking Electricity Connection Pet












 

CHECK AVAILABILITY AND BOOK NOW

Dear guests,

In this section you can check the availability of Camper/RV/Trailer places. Please note that the Camp doesn’t own this kind of accommodation, but we have perfect conditions for your stay. You can use this services only with your own vehicle.

Before booking, we would like to share with you some important information about our camping site, which we consider important for a Camper/RW/Trailer owners:

  • we have 14 dedicated Camper/RW/Trailer parking places each equipped with a electricity plug,
  • you can choose a pebble surface or grass surface for parking your RW,
  • special dedicated area for cleaning chemical toilets and recharging the water tanks,
  • night guard
  • the entire camp is fully fenced with lake side exit and road side exit
  • the camp has a rent-a-bike system, and may other activities that you will find attractive for you vacation.
  • on the shore of the lake and in walking distance to the main market, city center and main city attractions.
  • the entire camping site is pet friendly.

Before booking, please read carefully the Camp policies by clicking here.  

Our booking system presents the real time situation with available places, if you are interested for specific type of accommodation and on specific dates which are not available, please use the contact form so that our staff can insert your name in the waiting list and keep you informed if the status is changed..



Calendar is loading...
- Available
 
- Booked
 
- Pending
 
- Partially booked

 Car Parking Van Parking Motorcycle Parking Electricity Connection Pet












 

CHECK AVAILABILITY AND BOOK NOW

Dear guests,

Please in this section you can check the availability of place to install your own tent.

Before booking, we would like to share with you some important information about our camping site, which we consider important if you plan to bring your own camping equipment:

  • we have 50 dedicated places for personal tents each equipped with a electricity plug that is free of charge if you use it for charging mobile devices or computers, but if you would like to use the electricity for other purposes, extra fees apply. Please refer to the camping policies on the link bellow.
  • in general there is always an extra space for your own tent. If the booking system doesn’t give you option to book please use the contact form, or call our reception desk.
  • the check in and check out rules for camping in your own tent are more flexible. For any requirements please get in contact with our reception desk.
  • there is a 24/7 staff at the camp including a night guard from 22.00 – 07.00.
  • the entire camp is fully fenced with lake side exit and road side exit
  • the camp has a rent-a-bike system, and may other activities that you will find attractive for you vacation.
  • on the shore of the lake and in walking distance to the main market, city center and main city attractions.
  • the entire camping site is pet friendly.

Before booking, please read carefully the Camp policies by clicking here.  

Our booking system presents the real time situation with available places, if you are interested for specific type of accommodation and on specific dates which are not available, please use the contact form so that our staff can insert your name in the waiting list and keep you informed if the status is changed..



Calendar is loading...
- Available
 
- Booked
 
- Pending
 
- Partially booked


 Car Parking Van Parking Motorcycle Parking Electricity Connection Pet










 

Camp policies, terms and conditions

  1. Basic Policies for stay in Camp SCOUT – Struga
    1. In the period from May to September, the reception is open every day from 08:00 to 22:00, and vehicles are allowed to enter the camp only during that period. In the period from 22:00 to 8:00 there is a night guard taking care of the safety of the guests. Additionally, the camp has contracted a security agency which further guarantees the peace of the guests.
    2. Reservation in the camp is made via e-mail at hi@camp.mk, by sending accurate data on the type of accommodation and length of stay, for which you will receive a confirmation e-mail with payment details. The reservation is confirmed by paying at least 1 day from your arrangement.
    3. The payment for the stay in the camp, if it has not been made before, is made in full amount upon the registration at the camp Reception desk. All credit and bank cards are accepted, and the cash payment can be done exclusively in Macedonian denars. For the Diners Club members, payment can be made in 12 equal installments without interest. If you are an American Express card holder, get informed at your bank about the specific refund you will receive from the bank for each payment in the camp.
    4. Reception of guests is done no earlier than 13:00, and check-out is no later than 10:00. Should the visitor need late check out (additional 2-4 hours), then she/he should inform the reception desk in advance and depending on the current capacity at the camp, it can be free of charge or an additional fee may apply not higher than half of the price for one day stay.
    5. Any rented equipment or items from the camp are subject to a security deposit, which is refundable upon check-out. Credit card or cash can be used as a form of deposit. If the rented equipment or items are not returned or damaged, then their value is charged by the deposit or credit card.
    6. All paths in the camp must be free of any objects that could obstruct the movement. It is strictly forbidden to move vehicles in the camp outside the marked vehicle paths. The maximum allowed driving speed in the camp is 5 km / h. Parking of vehicles is allowed only in the provided parking space and daily parking fees apply. In exceptional situations, with the prior approval of the camp receptionist can be allowed to parked outside the marked parking lots. Any damage or traffic accident within the camp is considered the responsibility of the party who caused the accident and legal proceedings will be initiated.
    7. Motorcycles should be parked in an appropriate manner within the planned parking space, whereby their stability should be ensured and all measures will be applied to avoid their falling and causing possible damage to other vehicles nearby.
    8. Damagad vehicles and vehicles with leaks of certain liquids (e.g., oil) will be removed from the camp.
    9. The emptying of the chemical toilets from the caravans is allowed only at a designated place for that purpose. Please inform the reception desk when you need to empty/clean the chemical toilets.
    10. The tent or trailer spaces are determined upon registration in the camp. The change of location is possible if there is free capacity upon approval of the reception desk. The camp reserves the right to change the location of the visitor, if necessary.
    11. It is strictly forbidden to light a fire in the camp, except in the designated fireplace areas. It is necessary to check with the reception desk if you want to use a fireplace. The service is free of charge, but if there is a good reason (strong wind or any threat to the safety of other campers) the receptionist has the right not to allow that service.
    12. If you want to make a barbecue, you can do it only in a space specifically designed for that purpose. The campsite has two designated multiuser barbecue and cooking areas.
    13. The camp has a separate fully equipped kitchen with shared refrigerators which are available to the guests. The guests are obliged to keep it clean and before leaving the camp to remove all items from the refrigerators to provide space for the other guests.
    14. Children under 14 years of age can use the various services in the camp under the supervision of their parents. Children can ride bicycles and scooters within the camp, with the full responsibility for their safety resting with their parents / guardians.
    15. Pets are welcome in the camp for a small additional fee per day. Guests staying with their own tent or caravan have the opportunity to take their pet with them. If you are staying in a facility owned by the camp you should announce in advance that you are coming with a pet, so that the camp can provide you with adequate accommodation. When registering for a stay, the owner must submit a document that the pet is healthy and has the appropriate health examinations and vaccinations and that it is not dangerous to other guests and pets in the camp. The owner is obliged to keep the pet on a leash all the time, or to provide a suitable cage. Pet owners should take the animals out when they need to perform physiological needs, without disturbing other visitors, at a location marked for that purpose. The use of toilets and showers for pets is not allowed.
    16. Quiet hours in the camp are between 14.00 and 16.00, as well as from 22.00 to 07.00.
    17. The power supply is exclusively for lights, radio, TV, charging portable devices and refrigerators. The electricity network throughout the camp is not intended for cooking and heating and may result in interruption of the electricity supply.
    18. The camp is covered with WI-FI signal. You will receive instructions on free network access when registering at the camp. Free access allows you to check your email, receive / send text messages through apps, and visit websites. If you need an internet connection that allows extensive data transfer (YouTube, Netflix, etc., sending / receiving larger files), contact the receptionist to get a password for full broadband access, for which an additional fee is applied.
    19. The camp has a water heating system that provides hot water for the guests 24 hours a day. However, we take care of the environment and kindly ask you to use the water responsively.
    20. The camp has its own hygiene service, but the hygiene largely depends on the campers themselves. We kindly ask you all to help us take care of the hygiene together: to dispose the waste in specially marked places and to take care to leave the common rooms in the camp clean and in the best possible order. At the waste disposal area, you will find special bins for separation of glass, plastic and aluminium. The other types of waste are not separated.
    21. It is not allowed to wash your caravan / trailer, tent or car in the camp. There is a special designated area for that purpose and you need to check with the reception desk.
    22. The camp is not responsible for any damages and losses caused by theft, natural disaster, or force majeure.
    23. By staying in our camp we expect you to respect these rules in order that all of us have a pleasant and unforgettable vacation.

     

    Thank you for taking care of our camp and respect the privacy and rights of all our guests 😊

    We wish you a pleasant stay at Camping SCOUT Struga.

    download PDF:  2021 Basic rules for stay at Camping SCOUT Struga

DATA PRIVACY POLICY FOR USING THE SERVICES OF CAMPING SCOUT IN STRUGA

Download pdf. document

We appreciate your interest in using the services of Camping SCOUT in Struga. Privacy protection is very important to us and we are committed to protecting and respecting your privacy. This privacy policy sets out information about how we store, process, transfer and use data that identifies you or makes you identifiable as a natural person (hereinafter “personal data”).

 

Please note that this privacy policy only applies to the processing of data collected in the registration / booking and payment process and during your stay at the campsite. Any additional data collection taking place on websites you visited prior to or during registration/booking is subject to the privacy policies of the respective website hosts.

 

The registration process is conducted by which will give the Joint Controllers identified below access to your personal data. This privacy policy only refers to our processing of your personal data after access has been granted.

 

Who is data controller of your personal data?

S2020 DOOEL Skopje (branch Camping SCOUT Struga) is a data controller and is responsible for, and control, the processing of the personal data you submit.

 

The registration/booking and payment is provided trough the website www.camp.mk using a third party payment gateway by NLB Bank AD Skopje, or directly at the campsite.

 

What personal data do we collect?

The registration/booking and payment system gives us access to the personal data you fill in the registration. The personal data will regularly include the following:

Name, email address, phone number, address and other information you provide during registration.

In the course of registration process we might add other information, such as information contained in you personal identification documents.

 

Why and on which legal basis do we collect and use your personal data?

Regularly we use your personal data for the following purposes and on the following legal grounds:

We use your personal data in order to perform our contractual services or for the preparation of entering into a contract with you or to in the process of preparation of the services you have booked. Information we use includes: information we need to contact you or otherwise communicate with you, e.g., to send you administrative information, registration/booking information, information to process participation at the required activities; information to respond to your comments and questions and provide customer service.

 

We use your personal data if justified by our legitimate interests. The usage of your personal data may also be necessary for our own business interests. For example, we may use some of your personal data to evaluate and review the quality of our services, understand you and your preferences to enhance and individualize your experience and enjoyment of our Event. If necessary, we may also use your personal data to pursue or defend ourselves against legal claims.

We use your personal data after obtaining your consent.

In some cases, we may ask you to grant us separate consent to use your personal data. You are free to deny your consent and the denial will have no negative consequences for you. You are free to withdraw your consent at any time with effect for the future. If you have granted us consent to use your personal data, we will use it only for the purposes specified in the consent form.

This also includes our marketing campaigns. If you sign up to an email newsletter of the Data Controller or when providing us with your email address allow us to use this email address for email marketing, the Data Controller will use your personal data in email marketing campaigns. You may unsubscribe from such email newsletter at any time by using the link contained in every e-mail we send. You may also contact the Data Controller via email or mail at the addresses provided in this privacy policy to request to be removed from the email list.

 

We use your personal data to comply with legal obligations.

We are obligated to retain certain data because of legal requirements, for example, tax or commercial laws or we may be required by law enforcement to provide personal data on request.

We will only use your personal data for the purposes for which we have collected them. We will not use your personal data for other purposes. We do not use your personal data for automated individual decision-making.

 

With whom do we share your personal data?

As required in accordance with how we use it, we will share your personal data with the following third parties:

  • Service providers and advisors: Third party vendors and other service providers that perform services for us, which may include marketing campaign services, providing mailing or email services, tax and accounting services, services related to the registration/booking and organization of activities, data enhancement services, timing, filming, photographing, fraud prevention or providing analytic services. Where applicable such service providers will by appropriate data processing agreements be bound to only process the data on our behalf and under our instructions.
  • Activity If you participate in some of our activities and have given us consent to do so, we will disclose your personal date: name, email address and phone number to the Event photographer, who may contact you with photos from the attended Event.
  • Law enforcement, regulators and other parties for legal reasons: Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our Event; and/or (c) to exercise or protect the rights, property, or personal safety of the data controller, our guests, visitors, or others.

 

How long do we keep your data?

We will store personal data for as long as necessary to fulfil the purposes for which we collect the data, in accordance with our legal obligations and legitimate business interests. Afterwards, or at the end of the statutory retention times, the personal information will be deleted. For example, national commercial or financial codes may require to retain certain information for up to 10 years.

How do we protect and safeguard your information?

We implement a variety of security measures to maintain the safety of your personal data when preparing the Event. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose personal data may have been compromised and take other steps, in accordance with any applicable laws and regulations.

 

If you wish to inquire further about the safeguards we use, please contact us using the details set out at the end of this Privacy Policy. We will take reasonable steps to ensure that your personal data is treated securely and in accordance with applicable law and this Privacy Policy.

 

What rights and choices do you have?

We want you to understand your rights and choices regarding how we may use your personal data. Depending on how you use your data, these rights and choices may include the following:

  • Right of access. The right to obtain access to your personal data.
  • Right to rectification. The right to obtain rectification of your personal data without undue delay where that personal data is inaccurate or incomplete.
  • Right to erasure. The right to obtain the erasure of your personal data without undue delay in certain circumstances, such as where the personal data is no longer necessary in relation to the purposes for which it was collected or processed.
  • Right to restriction. The right to obtain restriction of the processing undertaken by us on your personal data in certain circumstances, such as, where the accuracy of the personal data is contested by you, for a period of time enabling us to verify the accuracy of that personal data.
  • Right to portability. The right to portability allows you to move, copy or transfer personal data easily from one organization to another.
  • Right to object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. You can object to marketing activities for any reason whatsoever.

If you wish to exercise one of these rights, please contact us using the contact details below. For e-mail marketing, we provide the following easily usable option: If you no longer want to receive marketing e-mails from us, you may choose to unsubscribe at any time using the link provided in every e-mail we send.

 

How to contact us?

If you have any questions or concerns about our Privacy Policy or if you want to exercise your rights, please send an email to:

hi@camp.mk

 

 

 

CONFIDENTIAL DATA AND INFORMATION POLICY

Download .pdf document

S2020 dooel Skopje – subsidiary Camp Scout Struga takes all necessary measures to protect confidential data in order to prevent loss, theft and abuse, as well as unauthorized access, alteration or destruction. S2020 dooel Skopje – subsidiary Camp Scout Struga for the entire duration of the transaction has no insight into the number, date, validity, and security code of your payment card, nor does it have access to any information related to your bank account. The data is entered on the website of the payment gateway provided by NLB bank AD Skopje that processes online payment transactions.

TRANSFER AND REFUND POLICY

Download .pdf document

 

TRANSFERS – RULES AND REGULATIONS

  • Transfers are allowed to any other service provided by the Camping SCOUT Struga if there are available places for the requested period.
  • There is no transfer fee.
  • The service transferred into must be in the same calendar year as the service originally booked.
  • A transfer of the entry to another person is possible only by sending and e-mail request form the e-mail address used during the booking process.
  • If a participant is transferring from a higher-priced service to a lower-priced service, the participant will fully be refunded with the price difference only if the transfer is made latest by 5 days before the starting day of the originally booked service.
  • If a participant is transferring from a lower-priced service into a higher-priced service, the participant will be required to pay the difference in full at the moment of transfer.
  • A transfer into sold-out services is not available.
  • Participants can transfer out of a service latest 5 days prior to the start day of the originally booked service.

REFUND – RULES AND REGULATIONS

If you need to withdraw from the paid service, please note that you must submit the Refund request using the email address used for the booking.

  • Until 7 days prior to the first day of the service booked: 100% refund of the paid amount.
  • From 2 to 6 days prior to the first day of the service booked: 50 % refund of the paid amount.
  • One day before the event, or on the day of event: no refund

The money will be refunded to the Credit Card used during the registration. If the credit card has expired, please chose the bank transfer refund.

Please note that a credit card refund can take up to 3-5 days, and up to 1-2 weeks for the bank transfer.

 

COVID-19 RULES AND REGULATIONS

Camping SCOUT is closely monitoring the COVID-19 situation and safety protocols on the outdoor activities and camping, in the event that the current and dynamic changing restrictions affect the services you are registered for, the camp staff will contact all registered user of services by sending an email with different options for the paid costs. Due to the COVID-19 situation following rules and regulations are valid:

  • Option 1: defer participation to the same service during another time period in the same calendar year.
  • Option 2: defer participation to the same service next year.
  • Option 3: change the service if there are conditions for organization.
  • Option 4: Full refund of the paid amount.

 

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